Case Studies

The Impact of MAGIC® at Affinion Group
Commitment to superior service and personal touch
Creating a Customer-focused and Award-winning Culture with MAGIC®
Customer Service training in tough times - a winning combination
Creates dedicated fans with its passion for top-notch service
Delivering consistent quality and award-winning service
Commitment to customer satisfaction yields measurable results
Industry pioneer achieves competitive edge in discerning market
HR team delivers award-winning service in North and South America
Service ratings jump after training initiative
MAGIC® Champions Workshop rejuvenates service culture
Corporate-wide service pledge yields exceptional results
Doing well by doing good yields collaborative service culture
Information Center creates MAGIC®
MAGIC® innovations - a letter from a satisfied client
Increases sales and client loyalty with MAGIC®
Focus on service and family values yields customer loyalty
Distinguishes its high-tech support with MAGIC®
MAGIC® helps create and sustain customer focus
Wows customers with its new service culture
Creating spirit in your call center: Montefiore's CMO leads the way
A MAGIC® celebration honoring all facilitators continuing their own personal development as they meet and exceed customer needs.
MAGIC® and Aerosoles: a perfect fit
Wins Dalbar Award with help from MAGIC®
Motivating the team with Quality Assessment forms
MAGIC® helps turn customers into raving fans
Treats customers like family with MAGIC®
We're MAGIC® at Blue Cross and Blue Shield of Kansas City
Unparalleled results exceed expectations