Project Summaries

They noticed that the organization wasn’t consistently implementing and supporting their measurable standard. And, they recognized that this missing element would impact their quality, consistency and positioning in the market.

Their strategic goal was to respond to the increased demands for authentic conversations, as well as providing exceptional service and support.

Community Health Group wanted to ensure a "connection with their customers," recognizing that this element would impact member satisfaction and retention.

Their organizational goals were to improve the internal and external member satisfaction scores and to enhance the service leadership and coaching skills of their middle managers.

They aimed to attract and retain clients and help them become “fans” for the long-term.