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Home / About Us / Project Summaries

Project Summaries


Click on the company name for the entire summary.

They noticed that the organization wasn’t consistently implementing and supporting their measurable standard. And, they recognized that this missing element would impact their quality, consistency and positioning in the market.
Affinion Group
Their strategic goal was to respond to the increased demands for authentic conversations, as well as providing exceptional service and support.
Healthplex, Inc.
Community Health Group wanted to ensure a "connection with their customers," recognizing that this element would impact member satisfaction and retention.
Community Health Group
Their organizational goals were to improve the internal and external member satisfaction scores and to enhance the service leadership and coaching skills of their middle managers.
Tufts Health Plan
They aimed to attract and retain clients and help them become “fans” for the long-term.
Petplan
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Communico helps organizations build and sustain exceptional service cultures. With our MAGIC® system of training and consulting services, we collaborate with you to measurably improve your customer and employee experiences.
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