MAGIC
®
Workouts Login
paypaybutton
Services
Our Approach
Programs & Services
Consulting
Speaking
Resources
White Papers & Illustrations
Articles
Take the Test
Newsletter
Workouts
Client Access
Product Tour
Free Trial
About Us
Our Company
Vision & Values
Our People
Client List
Case Studies
Project Summaries
Testimonials
Store
MAGIC
®
Workouts Login
Search for:
Toggle navigation
Search for:
Home
/
About Us
/
Project Summaries
Project Summaries
Click on the company name for the entire summary.
They noticed that the organization wasn’t consistently implementing and supporting their measurable standard. And, they recognized that this missing element would impact their quality, consistency and positioning in the market.
Affinion Group
Their strategic goal was to respond to the increased demands for authentic conversations, as well as providing exceptional service and support.
Healthplex, Inc.
Community Health Group wanted to ensure a "connection with their customers," recognizing that this element would impact member satisfaction and retention.
Community Health Group
Their organizational goals were to improve the internal and external member satisfaction scores and to enhance the service leadership and coaching skills of their middle managers.
Tufts Health Plan
They aimed to attract and retain clients and help them become “fans” for the long-term.
Petplan
Our Company
Vision & Values
Our People
Client List
Case Studies
Project Summaries
Testimonials