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Vision & Values

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Vision

To help individuals and organizations make every contact MAGIC® and:

  • embrace a shared mindset that everyone is your customer

  • strengthen relationships and build customer and employee loyalty

  • inspire, develop and release the best in yourself and others

 

Values

Model MAGIC in every interaction.

  • Appreciate and support our people

  • Work together as partners

  • Encourage open communication

  • Hold ourselves accountable for our decisions and actions

  • Go above and beyond to make a difference

  • Care—about each other, our clients, our community .

Before and After
Before and After
Just one "tragic" contact can influence your customers' perception of your company (and their buying decisions). Listen to the difference MAGIC® can make.
Before Magic
After Magic
Testimonials
"The benefits of MAGIC are clear: Associates feel a greater sense of accomplishment and confidence; The... The Beltmann Group The Beltmann Group
"It is always interesting when you tell people MAGIC is unlike any soft skills training you attend. Once ... Blue Cross Blue Shield of Kansas City Blue Cross Blue Shield of Kansas City
"MAGIC produced real tangible results and has transformed the way we deal with one another. It now embodi... Budd Van Lines Budd Van Lines
"Cartus realized a 12% improvement in teamwork and partnering as a result of MAGIC." Cartus Cartus
"We feel there is nothing more important than our community. Participants learned how to get to the heart... Community Health Group CEO Community Health Group CEO
"Every time Brian or I lead a MAGIC® class, we write down things that participants say during training so... First American First American
"Thank you for sharing MAGIC with me. You have no idea how much of a difference this has made for me at ... First American First American
"There was also quick recognition that change was happening. The internal climate was improving as a resu... H. M. Royal H. M. Royal
"For some individuals, the experience was transformative. Certain people in the office tended to be dista... H. M. Royal H. M. Royal
"This class showed us that there are always ways to improve our methods. This course makes you very awar... K. Hovnanian Mortgage K. Hovnanian Mortgage
"The positive change has been systemic and significant. Once areas of improvement are identified, through... Petplan Petplan
"Our Human Resource Contact Line & Support Team team's improved skills and commitment to MAGIC excellence... Swiss Re Swiss Re
"MAGIC also amplified the positivity and desire to assist others; core values of Wheaton's culture. Whea... Wheaton World Wide Moving Wheaton World Wide Moving
"Since implementing MAGIC, we have seen quality improve and the time it takes to assist customers decreas... Affinion Group Affinion Group
"We are proud to announce that we won two prestigious ContactCenterWorld awards in 2103: The Gold Medal ... Affinion Group Affinion Group
"It's clear that the MAGIC training has made a lasting impact. Teaching our associates the difference bet... American Modern Insurance Group American Modern Insurance Group
"MAGIC produced real tangible results and has transformed the way we deal with one another. It now embodi... Budd Van Lines Budd Van Lines
"Since our first MAGIC session, our customer satisfaction has increased ten percentage points. In additio... EMC Corporation EMC Corporation
"MAGIC has given us a way to create a service culture that brings customers back to do business with us o... Finiti Finiti
"I have been involved with Communico for over five years now and continue to be truly dazzled by your ser... First American First American
"MAGIC has made a significant difference for us. Before our support team started the training, we only he... HealthPort HealthPort
"We are committed to M.A.G.I.C. at NY Life Individual Policy Services. Every associate in Service Operati... New York Life Insurance New York Life Insurance
"Absolutely fabulous! I learned so much from this course. It will help better myself and my job. Anyone w... SummaCare SummaCare
"The MAGIC Email training had a huge impact. It got everybody to be concise and to the point. Our emplo... Budd Van Lines Budd Van Lines
"I contracted Communico to support an organization-wide communication-improvement initiative. Leaders aim... Cytec Industries Cytec Industries
"The writing class was not only enlightening but very beneficial. I have increased my efficiency and have... RSA RSA Security Division of EMC
The benefits of MAGIC continue: “Associates increase their understanding of the specificity of MAGIC wel... The Beltmann Group The Beltmann Group
"It absolutely transformed the way I communicate with other people, both in my professional life and in m... Blue Cross Blue Shield of Kansas City Blue Cross Blue Shield of Kansas City
“Many commented that the skills learned and practiced in the 'coaching laboratories' could be applied to ... Community Health Group Community Health Group
“Communication measurably improved across the organization within months of the program's roll out." Cytec Industries Cytec Industries