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Programs & Services

We offer a range of services built around our proprietary MAGIC® training approach. Our programs and coaching have helped thousands of associates at service organizations increase their ability to Make A Great Impression on the Customer™ every time.

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MAGIC System Overview

When you work with Communico, we listen to you to design a training initiative that meets your business and learning objectives. The four elements of the MAGIC System provide a powerful guide to help you solve your most pressing customer service challenges. You can choose those elements that directly lead to the measurable results you seek.

Click here to read more about the MAGIC System.

Certification Builds Internal Capability

If you have facilitators in your organization, certification is a  cost-effective option. Certification programs are available for many of our courses.

Please note that we take certification seriously – participants need to demonstrate a strong understanding of content as well as the ability to facilitate effectively. Our three-step process ensures the quality and impact you expect.

Proven Programs Help Improve Your Customer and Employee Engagement
The MAGIC® of Customer Relations
Develop the skills and attitudes to provide exceptional service, over
the phone or face-to-face.
Length of course: 2 days; flexible
Class size: 6-10
MAGIC® Coaching Program
Sustain your training investment by helping supervisors and managers coach their associates to consistently model MAGIC® attitudes and behaviors.
Length of course: 2 days
Class size: 1-9
MAGIC® Champions Workshop
Establish the foundation for your MAGIC Service Culture training initiative and prepare Champions to support it.
Length of course: 1/2 - 2 days
Class size: 6-24
MAGIC® Certification
Build resident capability to deliver MAGIC training in a cost-effective way throughout your entire enterprise.
Length of course: 2-4
Class size: 1-6
MAGIC® for Management
Develop managers and help them model MAGIC with employees at all levels.
Length of course: 1-2 days
Class size: 8-15
MAGIC® Email Writing
Write clear, customer-focused emails that get results and Make a Great Impression on your Customer.
Length of course: 1 day
Class size: 6-12
MAGIC® of Relationship Selling
Increase your revenue per customer while enhancing relationships.
Length of course: 1-2 days
Class size: 10
MAGIC® of Collections
Improve confidence and effectiveness in collections.
Length of course: 2 days
Class size: 6-10
Mastering MAGIC® in Difficult Situations
Enhance your ability and confidence when dealing with difficult situations.
Length of course: 1/2 day
Class size: 4-10
MAGIC® Recertification
Renew your MAGIC certification skills and update your awareness of new content if needed.
Length of course: 1 day
Class size: 1-2
Taste of MAGIC®
Increase awareness of MAGIC attitudes and skills.
Length of course: 1/2 - 1 day
Class size: 5-25
MAGIC® for Face-to-Face Interactions
Improve your associates' face-to-face service skills
Length of course: 1-2 days
Class size: 10
Coaching for Exceptional Performance
Train supervisors/managers to coach in a way that builds performance and relationships.
Length of course: 2 days
Class size: 6-8
Effective Presentation Skills
Learn specific attitudes and communication skills needed to present a message with professionalism and grace.
Length of course: 1-2 days
Class size: 6-8
Write to the Point
Learn how to get your message across quickly and clearly, making a positive impression that gets results.
Length of course: 1-2 days
Class size: 10-12
Advanced Reading Management
Develop reading skills for the digital age. Increase your pace with measurably better comprehension.
Length of course: 1-2 days
Class size: 8-15
One-on-One Communication Skills Coaching
Increase your self-awareness, tap into your strengths and become the communicator you want to be.
Length of course: Customized
Class size: 1
Leading with Mastery
Develop a concrete vision for yourself and explore how to lead in a way that others would willingly follow you.
Length of course: 4 days
Class size: 6-8
One-on-One Leadership Coaching
Increase your self-awareness and enhance the skills and vision you need to work productively with associates and customers.
Length of course: Customized
Class size: 1
Leadership Standard 360 Degree Feedback
Assess your attitude, skills and knowledge with this comprehensive approach to your leadership development.
Length of course: Customized
Class size: 1
Before and After
Before and After
Just one "tragic" contact can influence your customers' perception of your company (and their buying decisions). Listen to the difference MAGIC® can make.
Before Magic
After Magic
Testimonials
"The benefits of MAGIC are clear: Associates feel a greater sense of accomplishment and confidence; The... The Beltmann Group The Beltmann Group
"It is always interesting when you tell people MAGIC is unlike any soft skills training you attend. Once ... Blue Cross Blue Shield of Kansas City Blue Cross Blue Shield of Kansas City
"MAGIC produced real tangible results and has transformed the way we deal with one another. It now embodi... Budd Van Lines Budd Van Lines
"Cartus realized a 12% improvement in teamwork and partnering as a result of MAGIC." Cartus Cartus
"We feel there is nothing more important than our community. Participants learned how to get to the heart... Community Health Group CEO Community Health Group CEO
"Every time Brian or I lead a MAGIC® class, we write down things that participants say during training so... First American First American
"Thank you for sharing MAGIC with me. You have no idea how much of a difference this has made for me at ... First American First American
"There was also quick recognition that change was happening. The internal climate was improving as a resu... H. M. Royal H. M. Royal
"For some individuals, the experience was transformative. Certain people in the office tended to be dista... H. M. Royal H. M. Royal
"This class showed us that there are always ways to improve our methods. This course makes you very awar... K. Hovnanian Mortgage K. Hovnanian Mortgage
"The positive change has been systemic and significant. Once areas of improvement are identified, through... Petplan Petplan
"Our Human Resource Contact Line & Support Team team's improved skills and commitment to MAGIC excellence... Swiss Re Swiss Re
"MAGIC also amplified the positivity and desire to assist others; core values of Wheaton's culture. Whea... Wheaton World Wide Moving Wheaton World Wide Moving
"Since implementing MAGIC, we have seen quality improve and the time it takes to assist customers decreas... Affinion Group Affinion Group
"We are proud to announce that we won two prestigious ContactCenterWorld awards in 2103: The Gold Medal ... Affinion Group Affinion Group
"It's clear that the MAGIC training has made a lasting impact. Teaching our associates the difference bet... American Modern Insurance Group American Modern Insurance Group
"MAGIC produced real tangible results and has transformed the way we deal with one another. It now embodi... Budd Van Lines Budd Van Lines
"Since our first MAGIC session, our customer satisfaction has increased ten percentage points. In additio... EMC Corporation EMC Corporation
"MAGIC has given us a way to create a service culture that brings customers back to do business with us o... Finiti Finiti
"I have been involved with Communico for over five years now and continue to be truly dazzled by your ser... First American First American
"MAGIC has made a significant difference for us. Before our support team started the training, we only he... HealthPort HealthPort
"We are committed to M.A.G.I.C. at NY Life Individual Policy Services. Every associate in Service Operati... New York Life Insurance New York Life Insurance
"Absolutely fabulous! I learned so much from this course. It will help better myself and my job. Anyone w... SummaCare SummaCare
"The MAGIC Email training had a huge impact. It got everybody to be concise and to the point. Our emplo... Budd Van Lines Budd Van Lines
"I contracted Communico to support an organization-wide communication-improvement initiative. Leaders aim... Cytec Industries Cytec Industries
"The writing class was not only enlightening but very beneficial. I have increased my efficiency and have... RSA RSA Security Division of EMC
The benefits of MAGIC continue: “Associates increase their understanding of the specificity of MAGIC wel... The Beltmann Group The Beltmann Group
"It absolutely transformed the way I communicate with other people, both in my professional life and in m... Blue Cross Blue Shield of Kansas City Blue Cross Blue Shield of Kansas City
“Many commented that the skills learned and practiced in the 'coaching laboratories' could be applied to ... Community Health Group Community Health Group
“Communication measurably improved across the organization within months of the program's roll out." Cytec Industries Cytec Industries