Thursday, April 11, 2019
1:00 - 1:40 p.m. Eastern Standard Time
Presenters: Tom Larkin, CEO & Pres., and Mary Esser, VP; Communico Ltd.
Creating and sustaining an exceptional service culture is not easy, and it requires people to shift mindsets and behaviors. People are more likely to apply the new mindsets when they see respected vision-driven behaviors modeled by their leaders. This 40-minute webinar will address factors that contribute to leader involvement and practical ways to get them aligned.
This webinar will:
Cover four elements that contribute to alignment
Review challenges to alignment and ways to address them
Present a practical application
- Provide two activities to engage and align your leaders
During your registration you will be asked to include your own challenges. We will address these during the webinar.