Workouts

MAGIC^® Workouts are an audio tool to help associates identify customer experience behaviors. They can help you improve the quality and consistency of your service interactions by reinforcing a clear, measurable standard.

Workouts are also a cost-effective and efficient way to reinforce best practices shared in Communico's MAGIC of Customer Relations program.

With MAGIC Workouts you can:

•    Easily customize training
•    Provide a clear standard for exceptional service
•    Measure individual, group, and overall performance
•    Demonstrate results and track improvement

Benefits

MAGIC Workouts will help you:

• Reinforce key behaviors and sustain measurable results
• Standardize quality and consistency of service interactions
• Assess your associates' ability to recognize an exceptional interaction
• Determine strengths and areas needing further training and development

With a deeper understanding of MAGIC, your associates will:

• Handle customer contacts at an exceptional level
• Manage service issues and complaints more effectively and in less time
• Create meaningful and memorable customer experiences

Features

• Show progress by tracking scores over time
• Determine points/behaviors needing more clarification
• Use in calibration, training and coaching

Here's what users have to say:

"Quick and simple method to use as a training tool and brush up on scoring techniques. I enjoyed the exercise."
       Koch Business Solutions

"I did indeed find value in the Workouts. I learned some useful tips on the importance of addressing customers appropriately. I plan to empower our reps to take advantage of every single call and to treat all customers as if they are the only customer."
       FedEx Kinko's