Workouts are an audio tool to help associates identify customer experience behaviors. They can help you improve the quality and consistency of your service interactions by reinforcing a clear, measurable standard.
Workouts are also a cost-effective and efficient way to reinforce best practices shared in Communico's MAGIC of Customer Relations program.
With MAGIC Workouts you can:
• Easily customize training
• Provide a clear standard for exceptional service
• Measure individual, group, and overall performance
• Demonstrate results and track improvement
MAGIC Workouts will help you:
- Reinforce key behaviors and sustain measurable results
- Standardize quality and consistency of service interactions
- Assess your associates' ability to recognize an exceptional interaction
- Determine strengths and areas needing further training and development
With a deeper understanding of MAGIC, your associates will:
- Handle customer contacts at an exceptional level
- Manage service issues and complaints more effectively and in less time
- Create meaningful and memorable customer experiences
- Show progress by tracking scores over time
- Determine points/behaviors needing more clarification
- Use in calibration, training and coaching
Here's what users have to say:
"Quick and simple method to use as a training tool and brush up on scoring techniques. I enjoyed the exercise."
Koch Business Solutions
"I did indeed find value in the Workouts. I learned some useful tips on the importance of addressing customers appropriately. I plan to empower our reps to take advantage of every single call and to treat all customers as if they are the only customer."